Privacy Notice

Vishaarad Baveja, an independent service provider based in India, is responsible for the personal information described in this notice. Contact: [email protected].

1. Information collected

Depending on how the Client uses the service, the Consultant may collect:

• name, email address, country, contact details and scheduling information;
• payment status, transaction reference, currency and information supplied by the payment provider, but not full card details;
• fitness goals, training history, available time, equipment, preferences and lifestyle context;
• body measurements, body weight, exercise results, workout feedback and progress information;
• food photographs or descriptions, calorie, protein and fibre summaries, and nutrition preferences;
• health-related information voluntarily provided or reasonably necessary for safety, such as injuries, pain, symptoms, medication, pregnancy, relevant history and healthcare advice;
• WhatsApp messages, voice notes, emails, call notes and documents created during the engagement; and
• basic technical information produced by the website, hosting provider or payment provider.

2. Why the information is used

The Consultant uses personal information to:

• assess whether the service is suitable and reasonably safe;
• deliver, personalise and improve the consultancy;
• schedule calls and communicate with the Client;
• create programs, analyse progress and make adjustments;
• process payment, refunds and accounting records;
• record the Client’s agreement, consent and legal-document version;
• protect the Consultant’s and Client’s legal rights and prevent misuse; and
• comply with applicable legal obligations.

3. Health and fitness information

Health and fitness information may be sensitive. It is used only where reasonably necessary to assess suitability, improve safety, personalise the service and respond to information the Client provides. The enrolment page asks for express consent to this necessary processing.

The Client may withdraw consent for future processing by contacting the Consultant. Where that information is necessary to provide the service safely, withdrawal may mean that the Consultant must restrict or end the service. Withdrawal does not make earlier lawful processing invalid.

4. Legal basis

Depending on the Client’s location and the information involved, processing is based on one or more of: the Client’s consent, the steps needed to enter or perform the service agreement, compliance with legal obligations, and legitimate interests such as service administration, security, record keeping and defending legal claims. Mandatory local rights continue to apply.

5. Who receives information

Information may be handled by service providers used to run the consultancy, including website hosting, cloud documents, video calling, scheduling, email, messaging, payment processing and professional advisers. Only information reasonably necessary for the relevant purpose is shared.

The Consultant does not sell personal information.

If the Client chooses to use an artificial-intelligence service to estimate nutrition from photographs or descriptions, that service is selected and used by the Client under its own terms and privacy practices. The Client normally sends the Consultant only the resulting daily summary.

6. International processing

The Consultant is based in India and some service providers may process information in other countries. Where applicable law requires safeguards for an international transfer, the Consultant will take reasonable steps to use an appropriate lawful mechanism or provider protection.

7. Retention

Client records are kept only as long as reasonably necessary for service delivery, follow-up, legal, tax, accounting and dispute purposes. Unless a longer period is required for a specific reason, core client records may ordinarily be retained for up to three years after the engagement ends.

Payment and tax records may be kept for the period required by law. Any call recording made with separate permission will ordinarily be deleted within 90 days unless a different period is agreed. Public testimonial material is kept until permission is withdrawn or it is no longer used, subject to material already lawfully printed or distributed.

8. Security

The Consultant uses reasonable organisational and technical measures appropriate to a small independent consultancy, including restricted access, account security and reputable service providers. No online system can be guaranteed completely secure.

9. The Client’s choices and rights

Subject to applicable law, the Client may ask to access, correct or delete personal information; withdraw consent; object to or restrict certain processing; receive a portable copy; or complain about how information is handled.

Requests should be sent to [email protected]. The Consultant may need to verify identity and may retain information where law or a legitimate legal need requires it. The Client may also complain to the competent privacy or data-protection authority in their country.

10. Recordings and testimonials

Calls are not recorded and the Client’s testimonial, name, image, message or results are not used publicly merely because the Client bought the service. Separate permission will be requested for any recording or promotional use. Permission may be declined without affecting the service and may later be withdrawn for future use.

11. Children

The service is for adults aged 18 or over and is not knowingly offered to children.

12. Changes to this notice

The notice may be updated when practices or legal requirements change. The version accepted at enrolment is recorded. A material change affecting an active Client will be communicated directly.