Client Terms and Informed Consent
These terms form the agreement between Vishaarad Baveja, an independent service provider based in India (the “Consultant”), and the person purchasing the service (the “Client”). Contact: [email protected].
1. The service
The service is a private fitness consultancy designed to help the Client build and learn to manage a personal fitness system. It consists of a six-week active consultancy period followed by a 30-day independent transition period.
The service may include:
- an initial consultation and exercise trials;
- an opening program and a personalised long-term fitness system;
- seven scheduled consultation calls, each reserved for up to 60 minutes;
- guidance concerning general exercise, nutrition, recovery, progression and adherence;
- client documents and educational materials added progressively during the engagement;
- WhatsApp support normally answered within 24 hours, and short situational calls when useful; and
- reasonable questions and small adjustments during the transition period.
The specific program, recommendations and timing will be adapted to the Client’s goals, circumstances, experience and information provided.
2. What the service is not
The service is general fitness consultancy. It is not medical care, medical diagnosis, treatment, physiotherapy, rehabilitation, medical nutrition therapy, emergency care, medical clearance or live personal-training supervision.
The Client performs workouts independently. The Consultant does not watch every exercise, continuously monitor technique or provide emergency supervision. Demonstration material and remote guidance do not remove the normal risks of physical activity.
3. Eligibility and health information
The Client must be at least 18 years old and must provide complete, accurate and current information relevant to safe participation. This includes relevant medical conditions, medication, injury, pain, symptoms, pregnancy, medical history and healthcare advice.
The Consultant may decline, restrict, pause or end the service where a situation appears outside the Consultant’s scope, where independent exercise may be inappropriate, or where the Consultant reasonably believes that professional medical input is needed. Acceptance into the service is not medical clearance.
The Client must accept the Health and Safety Declaration shown on the enrolment page. Where a health matter was discussed before enrollment, the Client confirms that it was disclosed and remains responsible for following applicable medical advice.
4. Informed consent and exercise risk
The Client understands that physical activity carries inherent risks, including soreness, fatigue, strains, falls, injury, cardiovascular events and aggravation of an existing or previously unknown condition. Risk cannot be removed entirely.
The Client agrees to:
- exercise within their present capability and use suitable space, equipment and judgment;
- stop an activity that causes sharp pain, alarming symptoms or a reasonable concern for safety;
- seek urgent medical help for symptoms that may require it;
- tell the Consultant promptly about relevant changes in health, symptoms, medication or professional medical advice; and
- ask when an instruction is unclear rather than guess.
5. Client responsibilities
The Client is responsible for their decisions and conduct between consultations, including whether and how they exercise, eat, use equipment and apply the information provided. The Client agrees to communicate honestly, attend scheduled calls, complete reasonable agreed activities and give enough feedback for the Consultant to make informed adjustments.
The Client must not share account access, paid materials or a personalised program as a substitute for another person obtaining professional guidance.
6. Consultant responsibilities
The Consultant will provide the agreed service with reasonable care and skill, work within the stated scope, explain material recommendations in plain language, protect the Client’s information as described in the Privacy Notice and communicate when a request falls outside the service.
The Consultant may recommend that the Client consult a qualified healthcare professional. The Consultant does not promise that a particular professional will approve participation or that a medical issue can be managed within this service.
7. Calls, messages and scheduling
Scheduled program calls are reserved for up to 60 minutes. The regular weekly slot is agreed after the opening-program call. A particular call may be rescheduled by mutual agreement without automatically moving the whole series.
WhatsApp support is asynchronous and is normally answered within 24 hours. It is not an emergency channel and does not guarantee an immediate response. If messaging becomes inefficient, either party may suggest a short situational call.
The Client should give reasonable notice when unable to attend. Repeated missed calls, delayed replies or failure to perform agreed work do not create an indefinite right to extend the service.
8. Genuine disruptions and pauses
Ordinary inconsistency is not a pause; helping the Client solve normal inconsistency is part of the consultancy.
For a genuine disruption such as significant illness, unavoidable travel or a personal emergency, the parties may agree in writing to pause the active program. Up to seven paused days may initially be absorbed by reducing the 30-day transition period, but the transition period will not be reduced below 23 days. A longer genuine disruption may move the overall end date by written agreement.
Repeated non-participation, avoidable delay or failure to complete agreed work does not entitle the Client to repeated pauses or an open-ended extension.
9. Results
The Consultant does not guarantee a particular weight, appearance, performance level, health outcome or rate of progress. Results depend on many factors outside the Consultant’s control, including the Client’s participation, starting point, sleep, stress, nutrition, health and circumstances.
10. Intellectual property and personal use
The Consultant retains ownership of general methods, frameworks, educational materials, templates, graphics and exercise resources. The Client receives a personal, non-exclusive, non-transferable right to use the materials supplied for their own fitness.
The Client owns their personal information and may retain their personalised system for personal use. They may not sell, publish, license, reproduce commercially or redistribute the Consultant’s materials without written permission.
11. Recording, testimonials and publicity
Calls are not recorded and the Client’s name, image, messages, results or testimonial are not used publicly unless the Client gives separate permission. Declining or later withdrawing publicity permission does not affect access to the paid service. Withdrawal cannot reverse material already lawfully printed or distributed, but reasonable steps will be taken to stop future use.
12. Ending the service
Either party may end the engagement by written message. Payment consequences are governed by the Payment, Refund and Cancellation Policy.
The Consultant may suspend or end the service where the Client has not paid, acts abusively, repeatedly breaches these terms, requests work outside the stated scope, provides materially misleading health information, or creates a safety concern that cannot reasonably be managed within the service.
13. Liability
Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for fraud or any mandatory consumer right.
Subject to the previous sentence, the Consultant is not responsible for indirect or consequential loss, loss caused by inaccurate or incomplete information from the Client, the Client’s failure to follow instructions or medical advice, unsafe equipment or surroundings, third-party services, or the Client’s independent decisions outside the reasonable scope of the consultancy.
To the extent permitted by law, the Consultant’s total liability arising from this service will not exceed the amount actually paid by the Client for the service.
14. Third-party services
The service may use third-party tools such as video calling, messaging, cloud documents, artificial-intelligence tools selected by the Client and payment processing. Those services operate under their own terms and privacy practices. A payment provider may be changed without changing this agreement.
15. Governing law and disputes
These terms are governed by the laws of India. Subject to any mandatory consumer forum or jurisdiction that cannot lawfully be excluded, disputes will be subject to the competent courts at New Delhi, India.
The parties will first try in good faith to resolve a concern directly by written communication.
16. General
If part of these terms is found unenforceable, the remaining terms continue to apply. A delay in enforcing a right is not a waiver. Changes to the Client’s individual delivery schedule may be agreed in writing. Any material change to these legal terms requires a new written version or express agreement.
These Client Terms, the Payment, Refund and Cancellation Policy, the Privacy Notice, the accepted health declaration and the purchase summary form the agreement for the service.